Refund Policy

Refund Policy for
Gallery Furniture in Medford, NY

Please review our refund policy carefully before making a purchase.

At Gallery Furniture, your satisfaction is our top priority. Whether you’re shopping in our furniture store in Medford, NY, or online, we aim to provide clear and fair guidelines for returns and refunds to ensure your shopping experience is seamless and worry-free.

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Eligibility for Returns

We accept returns within 30 days of delivery for items that are:

  • New and unused.
  • Free from damage, stains, or pet hair.
  • Returned in their original packaging or equivalent.

Non-Returnable Items

Certain items are final sale and cannot be returned, including:

  • Bedding and mattresses.
  • Custom upholstery and made-to-order case goods.
  • Outdoor furniture.
  • Clearance and closeout items.

Refund Process

Return Fees

Refunds will be issued minus the following applicable fees:

  • Round-trip shipping costs: These include the original delivery and return shipping fees.
  • Restocking fees: Applied based on the condition of the returned item.

Damaged or Defective Items

If your item arrives damaged or defective and you choose to cancel instead of opting for restoration or replacement, the order will be processed as a return, and round-trip shipping fees will be deducted from your refund.

How to Initiate a Return

  1. Contact Us: Email [email protected] to request a Return Authorization (RA) number.
  2. Repack Your Items: Items must be packaged securely in original or equivalent packaging.
  3. Schedule a Pickup: Once your RA is approved, we’ll arrange for a carrier to contact you for pickup scheduling.
  4. Inspection: Once the returned item is received and inspected, we’ll issue your refund minus applicable fees.

Refund Adjustments

Refunds may be reduced if:

  • Items are returned used, damaged, or without proper packaging.
  • The RA number is missing from the package.
  • Damage occurs due to inadequate packing during the return process.

Important Reminders

  • Color and Finish Variations: Items may differ slightly in color or texture from online images. These are not considered defects.
  • Order Accuracy: Review your order confirmation carefully. Contact us within 24 hours if there are any errors.
  • Measure Your Space: Ensure your items will fit in your home. Returns for sizing issues are subject to return fees.

Timeline for Returns

Returns typically take 4–6 weeks to process, including pickup, inspection, and refund issuance. If damages are found, repair costs may be deducted from your refund.

Contact Us

If you have questions or concerns about our refund policy, reach out to us via email at [email protected]. We’re here to ensure your experience with us is positive and transparent. At Gallery Furniture, we’re committed to providing exceptional service to the Medford community and online shoppers. Thank you for choosing us!

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