New Merchandise Guarantee

All products sold by Gallery Furniture are new, undamaged, and have never been used. Orders are custom-placed with manufacturers to ensure you receive high-quality furniture directly from the source.

• Clearance Items: Clearance and closeout items may be factory-direct, cancelled, or returned products. These items are sold as-is, and all sales are final.

Taxes

We collect sales tax for orders delivered within New York State. If you reside outside of New York, you may be responsible for reporting your purchase to your state’s tax authority.

Payment Policy

All orders must be paid in full upon receipt by our delivery team. Payments can be made via cash, cashier’s check, or credit card. Please note a 3% processing fee applies to all credit card transactions.

Shipping and Delivery

White Glove Delivery

Our White Glove Delivery service includes in-home delivery, setup, and debris removal. Delivery timeframes typically range from 6–10 weeks for most orders and up to 16 weeks for custom or made-to-order furniture.

Standard Shipping

Smaller items may be shipped via carriers like UPS or FedEx, with delivery to your doorstep. A signature may be required at the time of delivery.

Additional Shipping Fees

Certain situations may incur extra fees, such as:

• Small truck rental: $150
• Additional flights of stairs: $15 per floor per piece
• Redelivery fees: 25% of the order total

Return and Cancellation Policies

Returns

We accept returns within 30 days of delivery for new, unused items. Refunds will be issued minus round-trip shipping costs and any applicable restocking fees. Items must be returned in their original packaging and condition.

Cancellations

Orders cancelled within 24 hours of purchase will incur no fees. However, cancellations made after items have shipped are subject to a 33% restocking fee.

Limited Warranty for Damage or Defects

Gallery Furniture guarantees that any damage or defects noted at the time of delivery will be remedied at our expense. Options include repair, part replacement, or full unit replacement.

Customer Responsibilities

• Inspect items thoroughly during delivery.
• Report damage or defects immediately.
• Ensure furniture fits through doorways and into designated spaces.

Dispute Resolution

All disputes are subject to binding arbitration under the Federal Arbitration Act. Both parties waive the right to a jury trial. Claims must be resolved on an individual basis and not as part of a class action.

Customer Guidelines

To ensure a smooth experience, we recommend the following:

• Measure all entryways and pathways before purchasing furniture.
• Review order confirmations for accuracy.
• Retain all packaging until items are fully inspected.

Thank You for Choosing Gallery Furniture

As your trusted furniture store in Medford, NY, and online, we value your business and are committed to providing the best service possible. We look forward to helping you create a home you love!