Shipping Policy for
Gallery Furniture in Medford, NY
Our shipping policy is designed to provide clarity and convenience, ensuring a smooth delivery process for every customer.
At Gallery Furniture, we’re committed to delivering your furniture safely and efficiently, whether you’re shopping locally in Medford, NY, or online. From White Glove delivery service to Standard shipping, we’ve got you covered with options tailored to your needs.
Shipping Options
White Glove Shipping
Most orders are delivered via our premium White Glove shipping service. This includes:
- In-home delivery: Your items will be brought directly into your home.
- Setup: We’ll assemble your furniture in the room of your choice.
- Debris removal: Packaging materials will be removed, leaving your space clean and ready to enjoy.
Our delivery partner will contact you to arrange a two-day delivery window. Within one to two business days of the scheduled delivery, you’ll receive a call confirming a four-hour delivery window.
- Typical timeframe: 6–10 weeks for most orders, and up to 16 weeks for custom or made-to-order items.
Standard Shipping
For smaller items, we offer Standard shipping, delivered via carriers like UPS or FedEx. Items will arrive at your doorstep and may require a signature.
- Typical timeframe: 2–4 weeks for most areas.
Additional Shipping Services and Fees
Occasionally, extra services or fees may apply, including:
- Small truck rental for inaccessible areas: $150
- Additional flights of stairs: $15/piece per floor
- Extra assembly time: $15–$20/person per 15 minutes
- Storage fees for customer-requested holds: $20/box per month
- Redelivery fees if not present during the scheduled delivery: 25% of order total
Tips for a Smooth Delivery
To ensure a hassle-free delivery experience, we recommend the following:
- Allow extra time: Plan for a one-hour buffer before and after the scheduled delivery time.
- Designate a backup: Have a friend or family member available to inspect and accept the delivery if you can’t be present.
- Prepare your space: Clear pathways and measure doorways to ensure the furniture fits.
- Inspect for damage: Take photos of any issues to expedite resolutions with the manufacturer.
Delivery Timeframes
- White Glove delivery: 6–10 weeks (up to 16 weeks for custom orders).
- Standard delivery: 2–4 weeks.
Delivery times may vary based on availability and location, and all estimated timeframes are included in your order confirmation.
Contact Us
At Gallery Furniture, we’re more than just a furniture store in Medford, NY—we’re here to ensure your shopping experience is smooth from start to finish. If you have questions about shipping or need assistance, contact us today! Let us handle the heavy lifting while you sit back and enjoy your new furniture.